Privacy Policy and Disclaimer

How we handle personal information

Pangea Advisory Pty Ltd (ABN 87 641 544 014), trading as Pangea Advisory, is committed to handling personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988.

This Privacy Policy explains how Pangea Advisory collects, holds, uses and discloses personal information.

We may update this Privacy Policy from time to time. Any changes will be published on our website.

What personal information do we collect and hold?

We collect personal information that is reasonably necessary to provide our accounting, taxation, bookkeeping, payroll, business advisory, management reporting and SMSF accounting services and to operate our business.

The information we collect may include:

• name, contact details, address and date of birth;
• employment, occupation and business information;
• qualifications, memberships and accreditations;
• family, business and associated-entity relationships;
• financial, taxation, superannuation, payroll and banking information;
• tax file numbers and other government identifiers;
• identity documents and information used for verification purposes;
• information relevant to employees, contractors and job applicants; and
• other information reasonably required to provide our services or meet our legal and professional obligations.

We seek to collect only personal information that is reasonably necessary for, or directly related to, the purposes for which we have been or may be engaged.

How do we collect personal information?

We may collect personal information directly from clients, prospective clients, employees, prospective employees, contractors and other individuals. Information may be provided verbally, electronically or in writing.

We may also collect personal information from:

• associates of clients, including spouses, family members, employees, business partners, trustees, directors and shareholders;
• government agencies and regulators;
• banks, financial institutions and superannuation funds;
• accountants, lawyers, financial advisers, auditors and other professional advisers;
• third-party systems and service providers used in connection with our services; and
• publicly available sources.

Where it is unreasonable or impracticable to collect personal information directly from an individual, we may collect it through a client or another appropriate source.

The information we receive through our website depends on the information you choose to provide through our enquiry forms, email addresses or other website interactions.

How do we use personal information?

We may use personal information for the purpose for which it was collected and for related purposes that would reasonably be expected. This may include:

• providing accounting, taxation, advisory, bookkeeping, payroll, management reporting and SMSF accounting services;
• communicating with clients, prospective clients and other parties;
• establishing and managing client relationships;
• completing identity verification, conflict checks and client acceptance procedures;
• administering our business and internal processes;
• meeting legal, regulatory and professional obligations;
• responding to enquiries and requests;
• recruiting and managing employees and contractors;
• improving our services, systems and website;
• providing information about our services where permitted by law; and
• other purposes related to the operation of our business.

To whom do we disclose personal information?

We do not disclose personal information to third parties unless disclosure is reasonably necessary to provide our services, administer our business, meet a legal or regulatory obligation or is otherwise permitted by law.

We may disclose personal information to:

• the Australian Taxation Office, Australian Securities and Investments Commission and other government agencies or regulators;
• independent auditors, including SMSF auditors;
• lawyers, financial advisers, actuaries and other professional advisers;
• banks, financial institutions and superannuation funds;
• insurers and workers compensation authorities;
• software, cloud storage, document management, information technology and communications providers;
• contractors and service providers assisting us to administer our business;
• members of the Pangea Advisory team; and
• other parties where authorised by the individual or required by law.

Where personal information is provided to an external service provider, we take reasonable steps to protect its confidentiality and security.

Overseas access and disclosure

Personal information may be accessed and handled by members of the Pangea Advisory team located in the Philippines as part of the ordinary delivery and administration of our services.

We may also use software, cloud storage and technology providers whose systems, support services or infrastructure are located outside Australia. The countries in which information may be accessed or stored may vary depending on the provider and the nature of the engagement.

Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that the information is handled consistently with the Australian Privacy Principles, subject to any exceptions under the Privacy Act 1988.

How do we keep personal information secure?

We maintain administrative, physical and technological safeguards designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Access to personal information is restricted to authorised personnel and service providers who require access for legitimate business purposes and who are expected to maintain confidentiality.

Personal information may be retained for the period required to provide our services, meet legal and professional obligations, manage disputes and maintain appropriate business records.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it, subject to legal, regulatory and professional record-keeping requirements.

Cookies and website analytics

Our website may use cookies and similar technologies that are necessary for the website to operate correctly.

We do not currently use analytics or marketing cookies. We may introduce website analytics or similar technologies in the future to understand how visitors use our website and to improve its content and performance.

If analytics or marketing technologies are introduced, we will update this Privacy Policy and provide appropriate information and choices regarding their use.

Correcting personal information

If you believe that personal information held by us is inaccurate, incomplete or out of date, please contact us so that we can review and, where appropriate, correct it.

Access to personal information

You may request access to personal information held about you by Pangea Advisory. Requests should be made in writing using the contact details below.

There may be circumstances in which we are permitted or required to refuse access. Where access is refused, we will generally provide written reasons unless it would be unreasonable or unlawful to do so.

Complaints

You may make a complaint about our handling of your personal information by contacting us using the details below.

We will review the complaint and aim to provide a written response within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

How to contact us

Pangea Advisory Pty Ltd
ABN 87 641 544 014
Ground Floor, 140 Greenhill Road
Unley SA 5061

Telephone: (08) 8231 2227
Email: hello@pangeaadvisory.com.au